Dawn has worked in higher education for over 20 years, mostly in the registrar's office and student support areas. Dawn currently serves as the Director of Graduate Academic Operations and Student Progress in The Graduate School at West Chester University. As a first generation college student, Dawn is passionate about helping students meet their educational goals and advocating for fair and equitable policies that promote student success. Dawn earned her doctorate in public administration from West Chester University in Pennsylvania and her bachelor's and master's degrees from Illinois State University.